FAQ

Frequently Asked Questions (FAQs)
Welcome to Vaynoor's Help Center. Below you'll find answers to some of the most common questions. If you still need help, feel free to reach out to us through our Contact Us page.

1. What is Vaynoor?
Vaynoor is a modern lifestyle brand offering smart, trend-driven products that enhance your daily life. We focus on delivering high-quality, innovative items that blend functionality with style — all at your fingertips.

2. Where do you ship?
We currently ship across the UAE, KSA, and selected international destinations. You can check availability at checkout by entering your shipping address.

3. How long does shipping take?

  • UAE: 1–3 business days

  • KSA: 3–6 business days

  • Other regions: 5–10 business days (depending on location)
    Tracking information will be provided via email once your order is dispatched.

4. How can I track my order?
Once your order is shipped, you’ll receive an email with your tracking number and a link to track your package in real time.

5. What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, Google Pay, and Cash on Delivery (COD) for select regions.

6. Can I cancel or change my order after placing it?
Orders can only be canceled or modified within 2 hours of placing them. After that, we begin processing your order to ensure quick delivery.

7. What is your return policy?
We offer a 7-day return window on most products. Items must be unused, in original packaging, and in resellable condition. Please refer to our Returns & Refunds Policy for detailed steps.

8. My product arrived damaged. What should I do?
We’re sorry to hear that! Please email us at support@vaynoor.com within 48 hours of delivery with clear photos of the damaged item and packaging. We’ll arrange a replacement or refund as soon as possible.

9. Do you offer warranties on your products?
Yes, most of our electronic and lifestyle products come with a 6-month limited warranty. Details are mentioned on the product page.

10. How do I contact customer support?
You can reach us anytime at support@vaynoor.com or fill out the form on our Contact Us page. We aim to respond within 24 hours.